Exgo88 Privacy Policy – Your Personal Data Protection

01Information We Collect

Exgo88 collects various types of information depending on how you interact with our platform. In general, the information collected falls into two main categories:

Information you provide directly:

• Full name, date of birth, and Malaysian identity card number (for KYC verification)
• Registered email address and mobile number
• Current residential address
• Bank account or e-wallet details registered for deposit and withdrawal purposes
• Identity document photos uploaded during the account verification process
• Any information you share when contacting our customer support team

Information collected automatically:

• IP address, device type, operating system and web browser used
• Geographic location data based on IP address (country and region only)
• Activity records including date, time, total wagering amount and game results
• Financial transaction records including deposits, withdrawals and bonus history
• Login and logout session data including timestamps and devices used
• Cookie and tracking technology information you consented to when visiting our platform

02How We Use Your Data

Every piece of data collected has a clear and legitimate purpose. exgo88 uses your information for the following purposes:

We will not use your data for any purpose other than those stated above without first obtaining your explicit consent. If we intend to use your data for a new purpose, you will be informed and given the choice to agree or decline.

03Information Sharing and Disclosure

Exgo88 does not sell, rent or transfer members' personal data to third parties for their own marketing purposes. However, there are limited situations where we may need to share your information with other parties:

• Contracted service providers: Companies that help us operate the platform, such as payment gateway providers (DuitNow, FPX, Touch 'n Go), cloud service providers and identity verification system providers. All third parties are bound by strict confidentiality agreements.
• Licensed game providers: Minimum game data required is shared with game providers to ensure games function correctly and fairly.
• Legal authorities: exgo88 will disclose the required information to competent authorities when mandated by law, court order or official investigation.
• Anti-money laundering: As part of our AML/CTF compliance obligations, we may be required to report suspicious transactions to the relevant authorities.
• exgo88's rights protection: In situations where we need to defend our legal interests or prevent organised fraud.

In all data sharing cases above, we ensure that only the minimum necessary information is disclosed, and recipients are bound by confidentiality and data security obligations equal to or higher than our own standards.

04Data Security and Protection

Exgo88 continuously invests in robust security infrastructure to ensure your personal data remains protected at all times. The key security measures we implement include:

• 256-bit SSL encryption: All data transmitted between your device and exgo88 servers is encrypted using TLS 1.3 protocol with 256-bit encryption, ensuring no third party can intercept or read your information in transit.
• Data encryption at rest: Sensitive data stored in our databases, including financial information and identification documents, is also encrypted using AES-256 standards.
• Two-factor authentication (2FA): An additional security layer is available and strongly recommended for all member accounts to prevent unauthorized access even if your password is compromised.
• 24/7 security monitoring: Our cybersecurity team continuously monitors for suspicious activity and responds promptly to any detected threats.
• Regular security audits: Penetration testing and independent security audits are conducted periodically by certified third-party specialists.
• Internal access controls: Only exgo88 staff who require access to specific data to perform their duties are permitted to do so, with all access logged and monitored.

While we take all reasonable precautions, no security system can guarantee 100% protection against all threats. In the event of any data security incident affecting your information, we will notify you within the timeframe required by applicable law.

05Cookies and Tracking Technologies

Exgo88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login sessions, account balance management and security. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Helps us understand how members interact with the platform so we can improve the user experience. Data collected is anonymized.
• Functional cookies: Saves your preferences such as language, display settings, and game preferences to make future use of the platform more convenient.
• Analytics cookies: Used to analyse overall platform usage patterns for continuous improvement purposes. All analytics data is processed in aggregate anonymous form.

You can manage cookie settings through your web browser settings. Please note that disabling certain cookies may affect the functionality and experience of using the exgo88 platform. We encourage you to read your web browser's documentation on how to manage cookies.

06Data Retention Period

Exgo88 retains your personal data only for as long as necessary to fulfil the original purpose of collection or in accordance with applicable legal obligations. Our general data retention guidelines are as follows:

• Active account data: Retained for the duration your account is active and for several years after account closure for legal compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date in accordance with Malaysia's financial legal requirements.
• KYC verification documents: Retained throughout the active membership period and for a minimum of 5 years after account closure in accordance with anti-money laundering requirements.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Anonymous analytics data: Can be retained indefinitely as no personally identifiable information is contained.

Once the retention period expires, your data will be securely deleted or permanently anonymised. Our data deletion process follows security standards that ensure data cannot be recovered once deleted.

07Your Rights as an exgo88 Member

As an exgo88 member, you have the following rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:

To exercise any of the above rights, please contact our customer support team via Live Chat in your account. We will process your request within 30 calendar days. In complex cases, this period may be extended up to 60 days, with notice provided to you.

08Children's Data Protection

The exgo88 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If you believe we have inadvertently collected personal data from someone under the age of 18, please contact us immediately through our customer support channels. We will take prompt action to delete that information from our systems.

Exgo88 employs advanced age verification technology and a strict KYC process to ensure only eligible adults can use our platform. Protecting minors is a shared responsibility between us and all platform users.

09Changes to This Privacy Policy

Exgo88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or platform improvements.

When we make material changes, we will:

• Updating the "Last Updated" date displayed at the top of this page
• Sending a notification to the email address registered on your account
• Displaying a clear notice on the platform's login page for a minimum of 30 days

Your continued use of the exgo88 platform after any Privacy Policy changes take effect constitutes your acceptance of the updated policy. If you do not agree with any changes, you have the right to close your account and request data deletion, subject to applicable legal retention obligations.

10Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, we encourage you to reach us through the following channels:

• 24/7 Live Chat: The fastest way to get help — available directly in your exgo88 account at any time
• Privacy Email: [email protected] — for detailed enquiries requiring a written response
• Response time: We aim to respond to all privacy-related enquiries within 3 business days

We value every piece of feedback you provide regarding data privacy. Our privacy team consists of dedicated specialists who will ensure every enquiry is handled appropriately and within the stipulated timeframe.